AYUDA / PREGUNTAS FRECUENTES

Si ha olvidado su contraseña, no se preocupe. Puede restablecerla fácilmente haciendo clic en el enlace "Olvidé mi contraseña". Una vez que haga clic en el enlace, recibirá un correo electrónico con instrucciones sobre cómo crear una nueva contraseña. Siga las instrucciones para establecer una nueva contraseña que sea segura y fácil de recordar. Recuerda mantener tu contraseña segura y nunca compartirla con nadie.

A tech pack (short for technical pack) is like a blueprint that contains all the technical specifications to make your clothing design.

It’s a document for both designers and clothing production teams when developing and manufacturing a design, as it serves as the central point of reference and helps communicate every detail of the design.

Without tech packs, there may be misunderstanding of how the garment should be made and the end result may turn out differently from what is expected.

You can provide your own tech packs and samples.
Do note that tech packs provided are required to have technical drawings, construction notes, dimensions, size charts and material and components listed.
For patterns, we will prefer to create our own due to software compatibility and the ease of speed for changes.

Yes, we definitely can do that for you.
We specialise in creating tech packs for our clients for different types of categories.

It will be great if you are able to provide the measurements of the garments to create the samples as it will reduce mistakes due to miscommunication.
That will help to reduce lead time and delays as well.

Skiing Gear
Gloves

Menswear – Knit & Woven
Womenswear – Knit & Woven
Kidswear – Knit & Woven
Sportswear – Knit & Woven
Swimwear – Knit & Woven

Custom Packaging
Printed Poly Mailers
Printed Ziplock Bags
Printed Canvas / Muslin Bags
Printed Boxes / Cartons

Woven & Printed Labels
Printed Hang Tags

Full Package Manufacturing or Full-Service Manufacturing is a complete manufacturing solution from start to end.
It Includes assistance in the following areas:

1:Consultation
2:Sourcing
3:Product Development
4:Prototyping/Samples
5:Bulk Production
6:Quality Control & Testing
7:Shipping

Yes, you can order samples first before producing the designs in bulk.
Our process is to create first prototypes and iterate until they are correct before producing them in bulk.

We do not have any existing patterns or designs available for use as every order is custom according to the client’s requirements.

No, we don’t offer ready-made clothing as we are a custom clothing manufacturing service provider.

No, we don’t offer dropshipping.

We only accept CMT orders if the fabrics are shipped from China.

We don’t send physical samples of the materials to review but will instead send you videos and photos of our recommendations for each design.

There will be a few different types of fabric we will recommend for each design based on a few characteristics like:
The thickness of fabric in GSM
The handfeel of the fabric
Type of fabric (for example fleece or terry fabric for hoodies)

Yes we can help you to create the designs based on your sketches or images of styles you like.

If you don’t like the samples, we can adjust them accordingly to your requirements and remake another sample that will be sent again for your review.

You can cancel the partnership if the resamples are not to your liking, but can’t cancel when production is confirmed.
Usually, it takes 2 rounds of samples to get all the details correct for production.

Sample charges vary on the design and complexity, it will be easier to get a whole overview of the cost after you submit an order form.

We do not sell or reveal any designs to other customers.
We can sign a non-disclosure agreement to keep your information confidential and we will not divulge your designs and information to other customers.

We will keep the tech packs and patterns so you can reorder them in the future and it’s advisable to send us the garment for reference.
Do note that as we purchase fabrics from other suppliers, some fabrics may not be in stock after a few years.

For defective items, we will issue a refund for the affected pieces.
Usually, there shouldn’t be too many defective pieces as we manage each step carefully and do QC for samples, fabric and after production is completed.

Doing everything yourself takes time, knowledge and time management to be able to start and run it successfully.
Working with an experienced team will help you to de-risk costly mistakes, and free up your time to focus on the value creation activities for your business.
It will also allow you to have a manageable workflow to build a strong foundation for your business.

We recommend you look for designers that fit your brand style on sites like Fiverr.com, Upwork.com, Behance.com & Logopond.com.

You can view the process overview on this page: https://www.lookegarment.com/pages/services.

Branding Files
Your logos in vector files format like .AI, .PSD, .EPS, .SVG or .PDF.

Designs
Tech packs or if you don’t have them, at least 3 high-resolution reference images in different views or sketches.

Artwork Files
Files for print, embroidery, notions and packaging must be in a vector file format with dimensions stated.

Sizing
A size chart of garment measurements for each design. Do note that body measurements can’t be used.

These are the typical lead times for projects that do not require the development of custom fabrics, trims and notions.

Tech Pack Development: 1-2 weeks
Sourcing: 1-2 weeks
Sampling: 2-3 weeks
Bulk Production: 4-6 weeks
Quality Control Checks: 2-3 days
Packing & Shipping: 2-3 days

The lead time for samples starts when all the details in the tech packs are finalised and approved by the client and when project prepayment is received.
For production, the lead time starts once the pre-production is approved and the downpayment to purchase fabric is received.

Lead time for reorders will take about 30-45 days for production.

For custom fabric orders, the lead times are:
Samples: 25-30 days
Production: 25-30 days

For custom fabrication orders, the lead times are:
Samples: 25-30 days
Production: 25-30 days

During peak periods from July to December, some fabrics may be out of stock due to demand and need to be either replaced with other options or be produced.
This will result in lead times being extended as we can’t start production without the fabrics.

No, we are not able to do rush orders as the manufacturing process requires a lot of attention to detail and each part of the process has to be completed before the next step can happen.

Una vez que hayamos recibido la devolución del pedido, el reembolso se procesará dentro de los 14 días hábiles.

Si desea cambiar su pedido, envíenos un correo electrónico a hello@sahara.com. Veremos lo que todavía es posible.

Tan pronto como se envíe su pedido, le enviaremos un código de seguimiento y localización por correo. De esta manera usted puede rastrear su pedido.

Tenga en cuenta que pueden pasar hasta 48 horas antes de que Track & Trace esté disponible. ¿No puede rastrear su paquete después de 48 horas? Envíenos un correo electrónico a hello@sahara.com y nos pondremos en contacto con la empresa de transporte.

We offer custom washes like softener, vintage, sand wash, custom colour dyeing and distressing techniques.
Please enquire with us to check if the technique is suitable for the design and fabric.

Pattern development is the process of making templates of different parts of a garment.
They are created in one base size and will be used as the template to cut out fabric to create the samples.

Grading is the process of using a base sample size to create additional smaller or larger sizes.
Grading does not create a new silhouette and just increases or decreases the size of the original silhouette proportionally.

We provide grading for all sizes, the grading will be done and based on the sample approved for fit and production.

Garment measurements refer to the measurement of different measurement points of a sewn garment.

Size charts are usually body measurements of average body shape for each different size and can have variance due to different body shapes.

Most garment measurements are bigger than the wearer’s body measurement as they will need to have allowance in order for the wearer to put on the garment and allow for movement.

You can get samples made in every size, but there will be additional charges for each sample created.

We preshrink all fabrics before cutting & sewing them for bulk production, to reduce shrinkage to acceptable levels when you received and wash the final product.

Most orders are made using in-stock fabrics from wholesalers and mills.
Due to the time gap when the fabrics are purchased for sample and production, there may be some tonal (1-2 shades darker or lighter) difference in colour and fabric weight (+/- 10%).
This is due to fabrics being produced, dyed & processed in different batches. This also applies to custom dye jobs as the fabric bought for samples and production may be from different production batches.

As we source stock fabrics, they will come in colours that are determined by the fabric suppliers.
Also, the colour options may differ on different fabrics as they may come from different suppliers.
Usually, the number of colour options will range from 15 to 60 colours, depending on the popularity of the fabric. Popular & common fabrics like jerseys for t-shirts and terry for hoodies will come in more colours.

It is possible for fabrics to have a specific colour, but it will require a custom dye job.
Custom dye jobs will incur more costs and time.
Furthermore, custom dye jobs have a higher minimum order as a bigger amount is required for an efficient dyeing process.

We offer the following incoterms for shipping.

EXW (Ex Works) Incoterms
The seller is only required to deliver goods at a predetermined location, and the buyer bears responsibility for shipping costs. Along with these costs, the buyer assumes responsibility for the related risks of the goods which may include anything from customs regulations to loading and transferring to other ships.
This is applicable to both air and sea freight.

FOB (Free On Board)
The seller is responsible for the goods until they are delivered to the port, and the buyer is responsible for freight charges. If the terms include “FOB destination, freight prepaid,” the seller is responsible for goods until delivered, provided there are no insurance claims. In this scenario, the seller is responsible for the freight charges.
This is applicable to both air and sea freight.

CNF (Cost and Freight)
The seller organises the loading and transporting of goods all the way to the destination port. The seller is responsible for the transportation cost of freight to the final port.
The risk of the goods being damaged on lost stops being the seller’s responsibility from the time the products are loaded onto the vessel. During transit and unloading of the goods, the buyer assumes the risk and must organise adequate insurance.
This is applicable to both air and sea freight.

CIF (Cost, Insurance, and Freight) Incoterms The seller is responsible for paying the costs and freight shipping necessary to bring the goods to the destination port, in addition to buying insurance against the risk of loss or damage of the goods. This is applicable to both air and sea freight.

DDP (Delivered Duty Paid) Incoterms The seller is responsible for handling the risks and costs of the shipment, including import duty, freight, and any other charges related to delivery. This is applicable to any mode of transportation (air freight, road, sea freight.)

We offer different air & sea freight options to suit your budget or requirement.
We use various shipping providers like DHL, FEDEX, UPS & trusted freight forwarders to ship your orders by air or sea freight.
Do note that delivery time varies by delivery methods & location and ocean freight takes longer than air freight for delivery.

For shipping rates, please kindly get in touch with us with your address and order quantities details for a custom quote here.

All shipments handled by Looke Garment will have their export permits and custom documentation done and these charges are included in the shipping charges.
If you wish to make your own shipping arrangements, please note that Looke Garment will base the order on a FOB (Free on board) basis and Looke Garment shall not be responsible for the export clearance of the goods to your destination.
For orders not shipped under DDP incoterms, you will be responsible for the custom importation and clearance. We will provide all the necessary shipping documentations for you to submit to the custom office.

We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.

For shipping, we do not buy insurance by default.
For instances where shipments are missing or are stuck in your destination country customs, Looke Garment is not liable for any losses after the goods have been handed over to the shipper.
Please kindly arrange for the purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.

At Looke Garment, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items.
Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues.
As everything is a custom order, we do not offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order.

Country / Region Delivery Times

United States of America (USA) 4-5 business days
Canada 4-5 business days
Australia, New Zealand 4-5 business days
Europe, United Kingdom (UK) 4-5 business days
India, Maldives, Sri Lanka 4-5 business days
South East Asia 4-5 business days
Japan, South Korea 4-5 business days
Israel, Middle East 5-6 business days
Polynesia 6-7 business days
Russia 6-7 business days
South America 6-7 business days
Africa 6-7 business days

Transit times stated above are indicative & based on the fastest express air freight option provided by the shipping providers.
Your final transit time may differ based on different circumstances such as bad weather, peak period delays and or regulatory clearance requirements.
Looke Garment has no liability or responsibility for differences between the indicative and the actual transit time.

Air Freight / Courier Tracking Links:
https://www.aftership.com/track
https://parcelsapp.com/en

Sea Freight Vessel Tracking:
https://www.vesselfinder.com/
https://www.marinetraffic.com/
https://www.vesseltracker.com/
https://www.myshiptracking.com/